Privacy Policy
This Privacy Policy describes how Welldoc, Inc.® ("Welldoc," "we" or "us"), on behalf of MDLIVE, Inc. (“MDLIVE”), collects, uses and discloses information about you that you provide through the Welldoc mobile application that is licensed and offered by MDLIVE (collectively, the “App”). This Privacy Policy does not apply to information we collect through websites, applications, offerings, products or services that do not link to this Privacy Policy.
If information you provide through the App is protected health information you provide as a user of Welldoc, we will use and disclose that information only as permitted by HIPAA and our business associate agreement with MDLIVE. MDLIVE itself is a business associate of HIPAA covered entities, which have provided you with a HIPAA Notice of Privacy Practices. If you have any questions about which policy applies to information you provide, please contact us at the contact information provided in the “Contact Us” section below.
If you do not want us to collect, use or disclose information about you as described in this Privacy Policy, then you should not use the App. By using the App, you are accepting the practices set out in this Privacy Policy and our Terms of Use.
INFORMATION WE COLLECT AND HOW WE USE THAT INFORMATION
We may collect different types of information about you based on your use of our App and our business relationship with you.We may collect the following types of information about you:
Contact and demographic Information, such as your name, address, telephone number, e-mail address, age and gender.
Technical Information, such as information about your device, equipment performance and App usage.
Health, insurance and financial Information, such as information about your medical condition, medications you are taking, and health insurance information.
We collect information in three primary ways:
You give it to us;
We collect it automatically when you visit the App;
We obtain it from other sources, such as your health plan, employer or doctor.
We may use the information we collect in a variety of ways, including to:
Provide you with a better customer experience when you use our App;
Provide services to you, and to respond to your questions or concerns;
Communicate with you regarding service updates, offers, and promotions;
Deliver customized content and advertising that may be of interest to you;
Maintain the security of our products, services and systems;
Protect our rights, property, and safety or the rights, property, and safety of others;
Improve our level of service or develop new products or services;
Provide notifications on the latest site features; and
Comply with our legal obligations.
HOW WE SHARE INFORMATION
We do not sell your personal information to anyone for direct marketing purposes without your consent. Period.
We may share your information with third parties for purposes such as:
To provide services to you or us, such as maintenance services, database management, fulfillment, web analytics, and improvement of the features or functionality; or to assist us in analyzing how our products and services are being used. We share only the information necessary for service providers to perform their services, and we require them to protect any personal information they may receive from us;
To comply with law, such as responding to court orders, requests by government agencies and law enforcement officials and other legal process;
To protect our legal rights, such as to defend against legal claims, enforce our Terms of Use or other agreements, or to obtain payment for products or services;
With your health plan or employer, if our services are part of a program or benefit that they offer to you, or to your health care provider(s) as part of our products or services;
To state and federal regulatory agencies, auditors, lawyers, or other professional advisors; and
To implement a transfer of business assets, such as in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
Please note that if you use any bulletin board, chat room, comment posting feature, or other public communication service, forum, or feature offered through Welldoc, or post any information available for viewing by other Users, any of the information that you share will be visible to other Users. The information that you make available can be read, used, and collected by other Users to send you unsolicited messages outside of Welldoc products and services. Welldoc is not responsible for the manner in which the information that you decide to share will be used by other Users.
ANONYMOUS & AGGREGATE INFORMATION
We collect some information on an anonymous basis. We also may anonymize or de-identify the information we collect about you so that it can no longer be linked to you, and we may combine or aggregate this data, or engage service providers to do so on our behalf. We may use and share this data with third parties to perform data analytics and research, including to improve our products or services or develop new products or services.
OUR ONLINE PRIVACY POLICY FOR CHILDREN
Our products and services are not designed to attract children under the age of 13. We do not knowingly collect personally identifying information from anyone under the age of 13. Any information about a child under the age of 13 must be provided by that child’s parent or legal guardian. If you are the parent or legal guardian of a child under the age of 13 and become aware that the child has provided personal information through the App without your consent, please notify us promptly. If we become aware that a child under the age of 13 has provided us with personal information without parental/guardian consent, we will take steps to remove it.
SAFEGUARDING YOUR INFORMATION: OUR POLICY ON DATA PROTECTION AND SECURITY
We take reasonable steps to protect your personal information, which is any information that identifies you or could reasonably be linked to you. For example, a password is required to access your account and help to protect your account information. Please keep this password confidential. We also use encryption technology, called Secure Sockets Layer (SSL), to help protect personal information in certain areas of our Apps during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL. Unfortunately, there is always some risk that an unauthorized third party may find a way around our security measures. We cannot guarantee that the Internet or any other technical system will be 100% secure or error-free. We are not responsible for the security of information you transmit over networks that we do not control, including the Internet and wireless networks. It is your responsibility to protect the security of your login information.
We maintain information about you in our business records while you are a customer or User, or until it is no longer needed for business, tax, or legal purposes. We have implemented encryption or other appropriate security controls to protect personal information when stored or transmitted by Welldoc. Your information may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Welldoc transfers personal information to the United States and processes it there.
USE OF GOOGLE APIs
Where Welldoc uses and/or transfers information received from Google APIs to any other app, it will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google Fit adheres to the Health Connect Policy Requirements and the Permissions and APIs that Access Sensitive Information policy. This includes adhering to the Limited Use Requirements which determines how and for what purpose Google Fit can access and use your data through Health Connect.
YOUR CHOICES
We believe that choice in how and when you are contacted is key to customer satisfaction, so we offer several ways for you to update your contact information, change your preferences, or opt out of receiving marketing communications. If you are a current User, you may log in to your account to view your profile and access your account information. You may have the option to request changes to, or deletion of, certain account information. Below are some choices you may have:
Users may opt-out of receiving marketing emails by going to “My Preferences” in their account.
You may unsubscribe to any marketing email by following the unsubscribe instructions in the body of the e-mail message.
You may unsubscribe to any text messages by following the unsubscribe instructions in any text message.
You may call our Customer Care Team to update your contact information or to get assistance in unsubscribing from certain communications.
You may write to us directly to: (a) update your contact information; or (b) request that we stop sending you marketing communications via mail, text, or e-mail. Written requests should be sent to our Privacy Officer at: Welldoc, Inc. Attn: Privacy Officer, 10221 Wincopin Circle, Suite 150, Columbia, Maryland 21044.
We will try to implement your opt-out requests promptly, but you may still receive promotional information from us by email for up to 10 days and by mail for up to 60 days due to printing and mailing schedules. Please note that if you use the App there are certain messages you may not opt out of receiving, such as non-promotional email messages about programs or services you have registered for or certain administrative, technical, or safety notices about the App or our products or services.
EMAIL AND TEXT COMMUNICATIONS
We may communicate, electronically or via telephone, including by SMS (text) with you about our programs, products, services, offers or general health information. We may communicate with you via unencrypted methods, such as by text or unencrypted email. You acknowledge and accept that communications by text or email involve some risk of unauthorized disclosure or interception of the contents of these communications. As explained above in “Your Choices,” you may customize your preferences for some communications, including delivery options, and update your contact information, including telephone number and email address. It is your responsibility to provide us with true, accurate, and complete contact information, and to make any changes to that information promptly. You understand that failing to update your contact information may delay or prevent us providing you with communications that rely on that contact information.
THIRD PARTIES AND LINKS
In the event that you provide your information to any third party via any Welldoc website or any offer made available to you by Welldoc, you understand that Welldoc is not responsible for such third parties’ use or misuse of your information. You should review the privacy and information sharing practices of such third parties. Additionally, Welldoc may offer links to or from the App to other sites, so that you can conveniently visit our vendors and advertisers or locate other content likely to be of interest. We are not responsible for the content, practices or policies of sites operated by third parties and urge you to inquire about them before providing any personally identifiable information.
CHANGES TO OUR PRIVACY POLICY
We may make changes to our Privacy Policy from time to time. When we do so, we will post the revised Privacy Policy on our App and change the “Effective Date”. Please check the Effective Date at the bottom of this page to determine if the policy has been modified since you last reviewed it. Your continued use of the App after that date means you agree to this Privacy Policy and any changes to it.
CONTACT US
You may contact us at privacy@welldocinc.com or write us at Privacy Officer, 10221 Wincopin Circle, Suite 150, Columbia, Maryland 21044 for any inquiry or request regarding our Privacy Policy or the handling of your information.
INFORMATION FOR CALIFORNIA RESIDENTS
Scope. This section applies only to California residents. It describes how we collect, use, and share Personal Information of California residents in our capacity as a “business” under the California Consumer Privacy Act (“CCPA”) and their rights with respect to that Personal Information. For purposes of this section, the term “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA, such as information subject to HIPAA or California’s Confidentiality of Medical Information Act.
Your California privacy rights. . As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
The categories of Personal Information that we have collected.
The categories of sources from which we collected Personal Information.
The business or commercial purpose for collecting and/or selling Personal Information.
The categories of third parties with whom we share Personal Information.
The categories of Personal Information that we sold or disclosed for a business purpose.
The categories of third parties to whom the Personal Information was sold or disclosed for a business purpose.
Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months.
Deletion. You can ask us to delete the Personal Information that we have collected from you.
Nondiscrimination. . You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
We do not sell your personal information as defined by the CCPA.
Right to information, access, and deletion. You may submit requests to exercise your right to information, access, or deletion by calling us toll free at 1-888-611-4794, or via email to privacy@welldocinc.com
We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
We will need to verify your identity to process your information, access and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require government identification, a declaration under penalty of perjury or other information. Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity, and provide us with confirmation that you have given the authorized agent permission to submit the request.
Personal information that we collect, use, and disclose. The chart below summarizes the Personal Information we collect by reference to the categories of Personal Information specified in the CCPA and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in discussions with our Customer Care team, may contain other categories of personal information not described below.
Statutory category of personal information (Cal. Civ. Code § 1798.140) | Personal information we collect in this category (See “Personal Information We Collect and How We Use It” above for description) | Source of personal information |
Identifiers |
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California Customer Records (as defined in California Civil Code §1798.80) |
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Commercial Information |
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Online Identifiers |
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Internet or Network Information |
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Protected Classification Characteristics |
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Sensory information |
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Effective Date: September 9, 2024